Refund & Returns Policy

Every pin, keychain, and coaster from Super Jel's Handicrafts is designed, poured, or assembled by hand in a small home studio, and many orders are personalized just for you. Because of that, our refund policy works a little differently than a typical store's — here's exactly how it works.

Customized & Personalized Orders

If your order includes a name, initials, custom colors, or any other personalization, it is made especially for you and can't be resold to another customer. For that reason:

• Refunds are not available once a customized order has been confirmed and payment received.
• Refunds are not available once work on your order has started — materials and studio time are already committed to your specific design.
• Refunds are not available once your order has shipped, for the same reason: a finished, personalized piece can't be repurposed or sold to someone else.

Please double-check names, initials, colors, and spelling before confirming a custom order — once production begins, changes and cancellations can no longer be guaranteed.

Ready-Made Items

For non-personalized, ready-to-ship pieces, we want you to love what you receive. If you change your mind, reach out within 3 days of delivery and we'll do our best to help, provided the item is unused and in its original packaging. Return shipping is the customer's responsibility unless the item arrived damaged or defective.

Shipping

Shipping fees are shouldered by the customer and we currently ship anywhere in the Philippines. A shipping fee of ₱300 is collected at checkout to cover courier costs; if the actual cost comes in lower, we'll refund the difference, and if it comes in higher, we'll follow up to collect the balance before your order ships.

For deliveries within Metro Manila, orders are sent via Grab or Lalamove, or you're welcome to arrange a pickup from our studio instead.

Damaged, Defective, or Incorrect Items

Handmade resin and hand-assembled pins can occasionally arrive damaged in transit. If that happens — even on a customized order — we'll make it right:

• Contact us within 3 days of delivery with your order number.
• Include a photo of the item and its packaging so we can see what happened.
• We'll offer a replacement when possible, or a refund for that item.

How to Reach Us

For any question about an order, refund, or return, contact us directly — we read every message ourselves.